Support.

Email Support

  1. How do I set up my email account in Outlook, my phone, my tablet, etc.?
  2. How do I access webmail?
  3. Should I use POP or IMAP? What's the difference?
  4. How much mailbox space do I get?
  5. How many email accounts do I get?
  6. Can I get a Microsoft Exchange mailbox?
  7. What is an alias?
  8. What is a catch-all?
  9. How do I change my email password?
  10. Is there SPAM filtering? How do I manage SPAM?
  11. Can I set up rules?
  12. Can I set up an out-of-office message or an email forward?

Website Support

  1. What is the best way to request changes to my website?
  2. Can I make my own changes to my website?
  3. Can I see website traffic statistics?
  4. Is my website submitted to search engines?
  5. Is WordPress available?
  6. Who owns my domain name?
  7. Who owns the design and the graphics on my website?
  8. Who owns the code on my website?
  9. How do I get to the secure area of my website?
  10. Can my organization's members access a secure member area?
  11. What ecommerce options are available?
  12. Is my website secure with SSL?

Email Support

How do I set up my email account in Outlook, my phone, my tablet, etc.?
You can log in to the EMail Support Center with your email user name and password to see complete, illustrated instructions for setting up your email on any system.

How do I access webmail?
Our full-featured secure webmail client is available at https://webmail.dellamark.com. Most domains have the same webmail interface available at https://webmail.[yourdomainname.com].

If your domain is not set up for webmail, contact us so we can set it up for you. (A DNS change might be required; please make sure you have your domain user name and password available.)

Should I use POP or IMAP? What's the difference?
You can use either POP or IMAP, or even both if you have multiple machines. Many of our clients use POP on their main computer and IMAP on their laptop when traveling.

POP copies your emails from the server to your machine and then deletes them off the server. You can configure your email client to delete them immediately or after a certain period of time. This can be useful if you are accessing your email through more than one machine - leaving the emails on the server for a while gives both machines time to download them.

IMAP is kind of like webmail - it shows you what's on the server and lets you work on the server through your email client, but doesn't copy the emails to your machine. The downside of IMAP is that you must manage your available space. Since nothing is deleted from the server automatically, you must be careful to delete old or unwanted emails so the mailbox doesn't run out of space.

We'll be happy to answer any questions and help you decide how best to use your mailbox - just send your question to .

How much mailbox space do I get?
Our standard mailboxes are 1GB, and Exchange mailboxes are 25GB. Either can be expanded if needed, with the cost depending on how much extra space is allocated.

How many email accounts do I get?
Website hosting includes up to 10 standard mailboxes and unlimited aliases. Additional standard mailboxes and Exchange mailboxes can be added for a per-mailbox fee.

Can I get a Microsoft Exchange mailbox?
Any standard mailbox can be converted to a Microsoft Exchange mailbox, and you can mix standard and Exchange mailboxes on your domain. Many of our clients just get Exchange mailboxes for the few employees that need them and use standard POP/IMAP boxes for everyone else.

What is an alias?
An alias is just another email address that delivers to one or more mailboxes. Aliases have many uses, including:
a.) Adding alternate spellings - for example if your email is bryan@ the alias brian@ will send misspelled email to the bryan@ mailbox.

b.) Adding department email addresses - you can have sales@ delivered to one or more real mailboxes.

c.) Name changes - if an employee changes his or her name you can make sure both the new and old names are delivered to the same mailbox

d.) For member organizations that change officers, the alias can be changed yearly and directed to the person's real mailbox. For example, vicepresident@ can go to someone@yahoo.com this year and be changed to go to someone_else@gmail.com next year.

What is a catch-all?
A catch-all is a mailbox where all misaddressed email goes. One mailbox on the domain can be designated as the catch-all. Catch-alls are not recommended unless specifically needed for a business reason because inbound misaddressed email is not SPAM filtered.

How do I change my email password?
You can change your email password any time in the webmail interface. Be sure to set up password recovery in the webmail interface.

If you can't remember your password and you haven't set up password recovery, we can change your password for you. We cannot see existing passwords - the only thing we can do for an unknown password is change it.

Is there SPAM filtering? How do I manage SPAM?
Yes, the mail servers have SPAM filtering. General filtering is made better by learning your individual preferences when you mark emails as SPAM, either in the webmail interface or (when using IMAP) by moving SPAM to the SPAM folder.

SPAM preferences, Safelist, and Blacklist settings can be found in the webmail interface. Log in and click the menu icon in the upper right corner. Go to Settings, then SPAM Settings.

Can I set up rules?
While you can set up email handling rules in your email program, you can also set up handling rules on the mail server. Log in to the webmail interface and click the menu icon in the upper right corner. Go to Settings, then Incoming Mail, and click the Filtering tab.

Can I set up an out-of-office message or an email forward?
Yes, you can set up out-of-office messages and forwards. Log in to the webmail interface and click the menu icon in the upper right corner. Go to Settings, then Incoming Mail, and click the Auto-Reply tab to set up an out-of-office message. Click the Forwarding tab to set up email forwarding.

What is the best way to request changes to my website?
The fastest way is usually to email changes to our email. Several people monitor this account, and someone will pick up the email and make the changes for you or request more information if needed.

Please be sure the person who requests the changes is our website contact to avoid delays.

Can I make my own changes to my website?
We do have a couple of ways your website can be set up so you can make your own changes. Whether it's a blog page, a news area, a sitewide headline or full FTP access, just let us know your needs and we'll get it set up for you.

We also have WordPress available on the servers, so if you have a WordPress site you can log in and make changes in the admin area.

Can I see website traffic statistics?
All sites have statistical analysis available on the server, and we can also install Google Analytics on your site. Contact us to get the statistics area login for your site.

Is my website submitted to search engines?
We make sure all sites we manage are regularly submitted to search engines. We also take care of your site's sitemap, robots.txt file, ownership confirmations for search engines, and any other standard search engine tasks.

For ecommerce sites or other database-driven websites, we offer Dynamic Database Mapping. This proprietary program constantly updates your site's files so that database changes are reflected in search engine results. Contact us to find out more about Dynamic Database Mapping for your website.

Is WordPress available?
Yes, we now have WordPress available on the servers if you would like to manage your own WordPress site.

Who owns my domain name?
All of our clients own their own domain names, which are registered to accounts in their company's name.

Beware of website development companies that register your domain name using their own account, or that register the domain in their name. If you decide to move to another host or take over the site yourself, you might end up having to take legal action to secure your own domain name.

Who owns the design and the graphics on my website?
All of our clients own the designs and graphics on their websites. Graphics we produce or secure are given to our clients and/or licensed to our clients.

Many website development companies hold the licenses for the clients' website designs, or license the graphics for their own use instead of the clients' use. Double check the fine print to make sure your developer does not hold exclusive rights to your design!

Who owns the code on my website?
All of our clients own their website code. We will happily provide full and complete copies of the website and any associated databases to our clients in good standing upon request.

How do I get to the secure area of my website?
Most of our websites' secure areas are at [website.com]/admin or [website.com]/secure. If you have forgotten where the secure area of your website is located, send us an email.

Can my organization's members access a secure member area?
Yes! We have built many websites with secure member areas, where members can update their information, see member-only information, pay dues, etc.

We have several methods available for allowing members to log in. Contact us to discuss your needs.

What ecommerce options are available?
Authorize.Net Certified DeveloperDellaMark is now an Authorize.net Certified Developer.


We have several ecommerce options, including several different types of shopping carts as well as credit card and PayPal payment options. All carts and transactions are handled securely, either through our shared SSL or an SSL assigned to the site's domain.

All ecommerce applications are custom quoted and custom built. Contact us to discuss your needs.

Is my website secure with SSL?
We have a shared SSL available for ecommerce, or you can purchase an SSL certificate for your site. We make sure the servers support the latest secure encryption and certificate technologies. Contact us if you have any questions.


* Outlook, Microsoft, Microsoft Exchange, PayPal, Authorize.net, WordPress, and others mentioned on this page are trademarked and copyrighted by their respective owners.
 

DMWT News

DellaMark is now an Authorize.net
Certified Developer

Authorize.Net Certified Developer Contact us to find out how we can help you leverage Authorize.net's suite of payment solutions to get your ecommerce up and running fast!

New Services
We now have WordPress available on the servers. This might be the best choice if you want to manage your own site. Contact us for information.

Mailbox Updates
All standard mailboxes are now 1GB in size. Exchange boxes are available, and customers can have a mix of Exchange and standard boxes.

Get in touch

Address: Box 1435, Mansfield TX 76063
Telephone: 214-334-0303
Sales:
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